Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

Local Florist, Flower shop We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Beautiful El Paso Flower Arrangements by Carter's Flower Shop

Visit Carter's Flower Shop for the best flower arrangements and gifts in El Paso, TX! Our professional florists can help you find the perfect flowers for any individual or occasion and can even create a custom bouquet to fit your unique needs. Carter's Flower Shop delivers flower arrangements throughout El Paso and offers same-day delivery for your last-minute gift needs – at no extra cost! Carter's Flower Shop can also deliver quality flowers nationwide through our trusted florist network.

Give a gift that will bring a smile to a loved one’s face with fresh flower bouquets from Carter's Flower Shop. Find gorgeous arrangements of birthday flowers, get well flowers, or anniversary flowers. In need of a gift for a holiday or special occasion? Our Valentine’s Day flowers and Mother’s Day flowers are guaranteed to please, while our sympathy flowers will show them how much you care. With our reliable service, you can count on Carter's Flower Shop for high quality gifts delivered in El Paso, TX.

You can rely on Carter's Flower Shop the best floral gifts in El Paso! Browse our website for a variety of options – from fresh flower arrangements to customized gift baskets. When you find the perfect gift, you can easily order online or call us directly. No matter what your taste or budget, you can trust Carter's Flower Shop to deliver beautiful flowers to friends and family in El Paso or across the country.

Charming Flowers from El Paso Florists - Carter's Flower Shop

You can trust the staff at Carter's Flower Shop in El Paso to create dazzling floral arrangements using the fresh flowers. Our El Paso shop also has a wide variety of gift baskets and plants for every occasion. Ordering from Carter's Flower Shop guarantees that your flower arrangements will be hand-delivered with care. Your special someone deserves the very best, so send a bouquet from one of the top flower stores in El Paso TX.

Avoid getting fooled by the national flower delivery sites that ship flowers in a box. Flowers lose their special touch when the recipient has to unpack and arrange the bouquet themselves. When you order from Carter's Flower Shop, you’ll never send boxed flowers! Our floral experts hand-arrange and personally deliver your flowers to El Paso or any other destination.

Carter's Flower Shop in El Paso, TX provides flower delivery service to the following areas and zip codes in Texas: Our shop serves the following areas in TX: Canutillo, El Paso and Anthony.
79943, 88535, 88581, 79988, 88528, 88519, 79915, 88541, 79934, 88515, 79918, 88561, 79922, 88578, 88556, 79901, 79926, 79960, 79995, 88548, 79975, 79953, 88588, 79925, 88559, 88520, 79917, 88553, 88585, 88566, 88563, 79913, 79923, 79942, 88510, 79966, 88575, 88571, 79985, 79937, 88536, 79955, 88579, 88539, 79982, 79999, 88582, 79983, 79929, 79908, 79928, 79976, 79993, 79821, 79902, 79968, 88574, 79994, 79974, 88518, 79905, 88554, 88543, 88529, 88565, 88532, 79927, 88590, 79980, 79907, 79906, 79903, 88531, 88589, 79978, 88572, 88580, 79931, 79945, 88577, 88583, 88570, 79990, 88545, 88547, 79940, 88573, 88517, 79992, 88595, 79920, 88523, 79989, 79991, 88533, 88569, 79904, 88555, 88514, 79950.